Your satisfaction is guaranteed. If for any reason our merchandise does not meet your expectations, just let us know why and we’ll take care of it. We will notify you via e-mail when we have processed your order and also when your order is shipped. Payment We accept Visa, MasterCard, American Express and Discover for all on-line orders. Your card is not charged until your order ships. Tax is only added to orders within California where AREO has a retail presence; this is in compliance of applicable laws. Matches We apologize, due to Federal regulations we are unable to air ship (Express) matches, ship matches internationally or ship matches outside of the 48 contiguous United States. Matches may only be shipped ground, domestically. Orders Within the 48 Contiguous United States Orders are shipped via FedEx. Please note that FedEx is not able to deliver to PO Boxes; therefore we need a physical street address. Please include the nearest cross street, if shipping to a rural address. A signature may be required for delivery in some areas - to insure delivery, choose a “Ship To” address that is occupied during the business day. Shipping Time Most items are in stock. If an item is unavailable we’ll notify you right away by e-mail with an approximate date of when you can expect it. Please allow 7-10 business days for standard orders of in-stock items. Large or heavy items may take a bit longer. Express Orders placed by Noon PST, Monday through Friday, can be shipped for next business day arrival within the continental US for an additional $20 per address, or within 3-4 business days for an additional $10 per address. A daytime phone number is required for all rush orders. Large and heavy items will incur additional cost above these standard express rates. To prevent additional shipping costs, we encourage 7-10 day shipping. Shipping to Multiple Addresses Shipping to multiple addresses is easy. To ship to another address, just start a new order for the next address. Stay on-line and your “Bill To” information will be saved between orders. Shipping Cost Up to $20 . . . . . . . . . . . . . . . . . . $ 6.00 $20.01 to $35 . . . . . . . . . . . . . . . .$ 7.00 $35.01 to $50 . . . . . . . . . . . . . . . .$ 8.00 $50.01 to $75 . . . . . . . . . . . . .. .. .$11.00 $75.01 to $100 . . . . . . . . . . . .. .. .$15.00 $100.01 to $150 . . . . . . . . . . .. .. .$18.00 $150.01 to $200 . . . . . . . . . . ... . .$22.00 $200.01 to $250 . . . . . . . . . . ... . .$26.00 $250.01 to $300 . . . . . . . . . . .. .. .$30.00 $300.01 to $350 . . . . . . . . . . . ... .$35.00 $350.01 to $400 . . . . . . . . . . … . .$40.00 $400.01 to $450 . . . . . . . . . . … . .$45.00 Over $450 - 15% of order Over $25 - FREE during the Holiday Season! If your order happens to get damaged in shipping, notify us immediately and we’ll send a replacement at once. Please save the product, all packing materials and the original carton and we’ll take care of the rest. AREO a California corporation Please feel free to contact us with any questions you may have by calling us toll free at 888-814-7988, between 9am and 5pm PST, Monday – Friday, or email us at: service@areoinc.com Orders Outside the 48 Contiguous United States Shipments to Alaska and Hawaii are subject to increased shipping cost and may be shipped via USPS. Shipments to US territories, Mexico, Canada, or foreign countries necessitates confirmation of delivery requirements from AREO, and are subject to higher shipping costs. We will notify you via e-mail of approximate shipping cost and requirements on receipt of your order. AREO a California corporation Please feel free to contact us with any questions you may have by calling us toll free at 888-814-7988, between 9am and 5pm PST, Monday – Friday, or email us at: service@areoinc.com